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At DCF Lending Pty Ltd, we strive to provide a seamless and efficient experience for small business lending. However, we understand that occasionally we may not meet your expectations. If you have any concerns or issues, please feel free to contact us at +61 2 8624 6101 or email us at [email protected] We aim to resolve your concerns as quickly as possible, and where possible, we will address your issue on the spot.
We are committed to addressing your complaints promptly, efficiently, and fairly, in accordance with the law. Our complaints resolution process is aligned with ASIC standards and requirements for Australian Financial Services License holders, and we continuously seek to improve upon those standards.
If your issue remains unresolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides an impartial and free financial dispute resolution service for consumers and small businesses.
Please note that if you approach AFCA before attempting to resolve your complaint with us, AFCA will refer you back to DCF Lending Pty Ltd to give us the opportunity to address the issue first.
Loan amounts and terms provided are illustrative only and may be adjusted at the lender’s sole discretion without prior notice. Approval and eligibility are subject to a standard credit assessment and a review of the applicant’s business circumstances, which may include factors such as industry, business tenure, estimated revenue, and other relevant information. Not all loan amounts, terms, or rates will be available to every applicant. All loans are subject to lender approval. Fees, terms, and conditions apply.
The time required to process and fund loan applications may vary depending on each individual case. Factors such as the completeness and accuracy of the application materials, verification processes, and external factors may influence the timelines for processing and funding.
