At DCF Lending Pty Ltd, we strive to provide a seamless and efficient experience for small business lending. However, we understand that occasionally we may not meet your expectations. If you have any concerns or issues, please feel free to contact us at +61 2 8624 6101 or email us at [email protected] We aim to resolve your concerns as quickly as possible.
We are committed to addressing your complaints promptly, efficiently, and fairly, in accordance with the law.
Once you submit a complaint, we will acknowledge it within 1 business day or as soon as practicable. We will do our best to complete our internal review and provide a decision within 10 business days. If more time is needed, we will inform you of the reason for the delay. We will also let you know if we are unable to resolve the complaint or meet your requirements, along with the reasons why.
To effectively handle your complaint, we will need your continued communication and timely responses to any reasonable requests for information during the resolution process.
If we are unable to resolve your complaint within 30 days, you may wish to refer your complaint to an external dispute resolution scheme.
If your issue remains unresolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides an impartial and free financial dispute resolution service for consumers and small businesses.
Please note that if you approach AFCA before attempting to resolve your complaint with us, AFCA will refer you back to DCF Lending Pty Ltd to give us the opportunity to address the issue first.
Loan amounts and terms provided are illustrative only and may be adjusted at the lender’s sole discretion without prior notice. Approval and eligibility are subject to a standard credit assessment and a review of the applicant’s business circumstances, which may include factors such as industry, business tenure, estimated revenue, and other relevant information. Not all loan amounts, terms, or rates will be available to every applicant. All loans are subject to lender approval. Fees, terms, and conditions apply.
The time required to process and fund loan applications may vary depending on each individual case. Factors such as the completeness and accuracy of the application materials, verification processes, and external factors may influence the timelines for processing and funding.
